Anu Nair
Lead- Customer Care I Aftermarket I ELGI EQUIPMENTS LIMITED I TAFE I Escorts Limited
- Role
- Lead- Customer Care at ELGI EQUIPMENTS LIMITED
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Anu Nair
Customer Experience and Aftersales professional with ~15 years of experience across…
Experience
Lead- Customer Care
Apr 2022 — Present · Coimbatore, IN
1) Designing and implementing strategies to enhance Customer Satisfaction at all touch points.2) Analyzing Customer Feedback and data to identify pain points and taking corrective actions.3) Streamlining Processes and workflows to improve efficiency including Digitization iniitiatives.4) Managing and mentoring a team of Customer Care Executives, designing their KPI\'s ensuring high productivity and performance in alignment with company goals.
Education
Loyola Institute Of Business Administration
Executive Diploma, Marketing Management
2017 — 2018
College of Technology and Engineering
Bachelor of Engineering - BE, Agricultural Engineering
2007 — 2011
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