Anu Kamat
IT Specialist at HCLTech || ITILv4 || Agile || Scrum || Incident Management System
- Role
- IT Specialist at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anu Kamat
I am a dedicated professional with a robust background in customer service and technical support. My journey began as a Customer Service Executive at Concentrix, where I spent two years mastering the art of customer relations and problem-solving. This foundational experience paved the way for my transition to HCL Technologies, where I advanced to the role of Senior Analyst in a technical support capacity, working on a project based in the UK. My tenure at HCL has allowed me to expand my technical expertise, enhance my analytical skills, and deliver exceptional support to diverse clients. I am passionate about leveraging my knowledge to drive success, foster innovation, and contribute to a collaborative work environment. I am always eager to learn and grow, and I look forward to embracing new challenges and opportunities in the tech industry.
Experience
IT Specialist
Feb 2023 — Present · Noida, IN
providing tech support i.e,network connectivity, application troubleshooting, virtual desktop, remote authentication for people working remotely, sso,hardware issues, printer troubleshooting,aligned as spoc person for fun Friday activities,promoted recently as floor manager whereas now got to monitor resources aligned in shift, generating reports, updating shrinkage, managing break adherence, managing escalations, major incident management, SLA monitoring,ITSM
Education
Shri Guru Tegh Bahadur Khalsa College, University of Delhi
Bachelor of Commerce - BCom
2019 — 2022
Manipal University Jaipur
Master of Business Administration - MBA
2023 — 2025
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