Anu Iyer
- Role
- Ux Designer at Community Transit
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
Experience
Ux Designer
Sep 2021 — Present
Launched new website improving end user digital experience in trip planning, scheduling and transit news updates & improved the customer satisfaction by 5pts • Led user research process partnering with product team on problem definition & identifying key questions to conduct user interviews/testing to generate customer response • Collaborated with data analyst to analyze results overlaying additional customer usage metrics (rage test, load speed, customer time spent etc) to identify and prioritize key pain points • Partnered with business analyst, product managers & other stakeholders to identify key business objectives & design solutions incorporating user research results • Led multiple discussions w/ stakeholders to define and deliver journey maps, user flows & information architecture for the website • Created wireframes, prototypes and layouts adhering to company guidelines for desktop/mobile platforms generating intuitive and usable user interfaces • Collaborated and coordinated across Marketing, content writers, developers, planning and communications team to communicate design decisions/solutions & ingest content • Own end to end UX process from concept to hand-off to development team • Drove multiple in-person and on field usability tests by partnering with service personnel to gather end user feedback,
Education
K.E.S.N.N.Patil Engineering College
Bachelor's degree, Chemical Engineering
Bellevue College
User Experience Design
2016 — 2017
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