Anu A.

Director of Continuous Improvement @Aviso

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Director of Continuous Improvement @Aviso

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Toronto, ON, CA

Responsible for overseeing continuous improvement initiatives across people, process and technology. This role includes extensive collaboration, project management, change management, analysis and team leadership. The goal is to help develop continuous improvement of process and systems to ensure the service centre continues scalable, top tier service experiences across all lines of business, in an ever evolving landscape as well as ensure adoption by supporting change management initiatives.

EDUCATION

1991 — 1995

McMaster University

BSc, Biology, Psychology

SKILLS

Time ManagementBusiness AnalysisTeam LeadershipSocial MediaCustomer ExperienceSellingProgram ManagementCustomer SatisfactionTrainingNew Business DevelopmentCall Centre ManagementSales ManagementNegotiationBusiness Process ImprovementSalesForecastingRecruitingProject PlanningTelecommunicationsEmployee EngagementWorkforce ManagementBudgetsAccount ManagementChange ManagementTeam BuildingManagementDirect SalesPerformance ManagementCrmOperations ManagementStrategic PlanningEmployee RelationsVendor ManagementLeadershipRetailCall CenterHuman ResourcesBusiness StrategyTeamworkTeam Management

ABOUT ANU A.

An outcome-focused, collaborative leader. I have more than twenty years\' experience in building strategies to revive struggling organizations and transform or start-up operations while driving growth, efficiency as well as client and staff engagement. As a Certified Change Management Professional, I successfully streamline processes, incorporate technology and empower and support teams to reach higher levels of accomplishment. Passionate about both customers and employees, I focus on building customer centric cultures and strong relationships with both partners and leadership teams.

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Anu A. — Director of Continuous Improvement at Aviso in Toronto, ON, CA | Unifers