Antwaun Brunson
End User Support Engineer
- Role
- Customer Support Engineer Specialist at GE Aerospace
- Location
- Bridgeport, CT, US
- LinkedIn followers
- 500 followers
Experience
Customer Support Engineer Specialist
Sep 2024 — Present
Provide global tech support, enhancing aviation team operations with Microsoft 365 expertise.• Manage incidents via Freshdesk, achieving SLA targets, and boosting resolution efficiency.• Administer Microsoft 365 and Azure, optimizing user access and software deployment.• Execute SQL in Azure for batch job monitoring, resolving workflow disruptions swiftly.• Diagnose remote disk issues, reducing downtime and ensuring seamless performance.
Education
DeVry University
Bachelors of Arts
2018
Skills
- Integration
- Disaster Recovery
- Team Leadership
- Itil
- Software Documentation
- Sdlc
- Program Management
- Vendor Management
- Customer Service
- Process Improvement
- Microsoft Sql Server
- Sql
- Troubleshooting
- Data Center
- Technical Support
- Business Analysis
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