Antwane Hill

VP Tech Mgr - Apps Prog @Bank of America

Atlanta, GA, US

EMAILS

a••••••••@bofa.com

MOBILE NUMBERS

+14•••••••02

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WORK HISTORY

Apr 2009 — Present

VP Tech Mgr - Apps Prog @Bank of America

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Contact Center Application - Operation/Technical Support for Telecommunication applications (i.e. Aspect, NICE, Witness, IVR, Symon, ACD and Dialer software) for banking need.

EDUCATION

2001 — 2002

Seminole State College of Florida

Certification, Unix/Linux Administrator II

1985 — 1987

Parks Business College

Associate of Arts and Sciences (AAS), Accounting / Computer Programming

1999 — 1999

Mortgage Education

Certification, HUD Foreclosure and forbearance agent

SKILLS

AnalyticsAcdChange ManagementSales ManagementCustomer ServiceCrmDisaster RecoveryContact CentersSix SigmaProject ManagementStrategic PlanningCoachingBankingRisk ManagementTeam LeadershipNetworkingProgram ManagementManagementTeam BuildingVendor ManagementProcess ImprovementBusiness AnalysisMarketingBudgetsSqlVisioStart-UpsBusiness PlanningOperations ManagementIvrCustomer SatisfactionTrainingNew Business DevelopmentBusiness DevelopmentCall CentersSdlcSocial MediaCisco Call ManagerMarketing StrategyE-Commerce

ABOUT ANTWANE HILL

13+ years of experience with in Contact Center Application Support/Desktop/IT support environment. 7+ years in Voice/Telecom focus.Always expanding and build upon my industry knowledge and experience in the voice/date communication field.Specialties: Voice/Data recording products.E-talk, Verint, Witness and NICE.

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