Antwan Washington

About Antwan Washington

In today’s highly competitive and fast paced market, organizations need strong and aggressive intrinsic leaders to meet ever changing business goals. I’m certain I can contribute this level performance to your team. I invite you to consider my qualification and accomplishments.• Experience - 15 years of productive sales management and supervisory skills, coupled with a track record of success in leading diverse teams to related goals.• Results - Acknowledged for driving multi-million dollar annual revenue.• Performance – Recipient of many team building commendations and awards.I am an accomplished sales strategist and solution-oriented manager who thrive in challenging, fast paced environments where my performance directly impacts the bottom line. In addition, I have solid organizational leadership and decision-making skills that can make an immediate contribution to your operation and business development.Currently, I am seeking a position where I may continue to up hold strong customer relationships and performance standards. As a member of your management team, I am confident that my innovative and results-focused approach would make a significant contribution to the continued success of your organization.

Experience

1. Customer Delivery Manager Lead Southeast

   Diebold Nixdorf

   Feb 2021 — Present · NC, US

   Responsible for providing leadership, relationship building, understanding customers challenges, setting and guiding plans/initiatives addressing technical deficiencies within internal/external systems, providing monthly MBR’s to Client’s while facilitating communication between the account members and operational groups both internally and externally. Further, to drive, improved performance (SLA/Availability), and issue resolution effectively and efficiently throughout service, installation, remote services, and implementation for the Diebold and Client’s benefit while managing products and service performance to ensure the delivery of equality solutions to our customers. Accomplishments: Actively leading monthly/weekly meetings, training sessions, technical meetings, and lessons learned calls with Internal and External stakeholders at all levels of the organizations from CEO to V.P. levels, Improved overall availability to 98% to 99%. Liaison for external and internal serving as Voice of the Customer presenting analysis. Motivating team members: in weekly one vs one, reviewing methods to increase efficiency, coaching, and building partnerships. Actively facilitating interactions/meeting/reviews/retrospectives between, Service, Sales, Support, and M&S Software Team to provide viable resolutions to Client’s Assisted in the development of several daily/weekly reports driving performance of local teams to reduce escalations. improving major market response by 5% Consistently interacting with external customers in person or remotely, and representing the company in retention situations, Converted 4 regional clients from contract cancellations to 3-5 renewals. Building partnerships with stakeholders: Keeping all stakeholders informed to ensure a project are delivered on time. Participated/Presented weekly/monthly performance metrics to V.P. Level Team for Clients consumption

Education

• Cisco Networking Academy

  CCNA Certified Cisco Network Administrator, Network access, IP connectivity, IP services, Switching/Routing/Programing

  2021 — 2021

• Appalachian State University

  Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

  2010 — 2013