Antony Prakash Doss
Customer Service & Operations Manager | 19+ Years Across E-commerce, BPO, Design & EdTech | Expert in CX Strategy, Process Improvement, People Management, Team Leadership, KPI Management, Client Engagement & Retention.
- Role
- Customer Service Manager at Mouser Electronics
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Antony Prakash Doss
Experienced Customer Support Manager with 19+ years of experience in Sales/Support, Inbound/Outbound, Voice/Non-Voice, spanning across E-commerce, BPO, Design Services, and EdTech industries. I specialize in building and leading high-performing support teams, managing large-scale operations, and driving customer experience excellence across diverse global markets.My expertise lies in multichannel support strategy (voice, chat, email), KPI management (CSAT, SLA, AHT, FCR, ODR), process transitions, client engagement, team development, on-boarding, retention, dormant revival, cross sell. Known for delivering scalable solutions, enhancing service quality, and aligning customer operations with business goals.With a foundation in people management and performance optimization, I bring a data-driven, customer-centric approach to every challenge. Passionate about transforming support functions into strategic assets that drive growth and customer loyalty.
Experience
Customer Service Manager
Jun 2025 — Present · Bengaluru, IN
Education
University of Madras
Bachelor of Business Administration - BBA
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