Antony Mutharia

Product Designer @Coconut Software

Saskatoon, SK, CA

As the lead designer for the Engage domain, I own the end-to-end design for the core appointment management and CRM integration products. My work directly shapes a platform that facilitates millions of customer appointments annually for major enterprise financial institutions.• Cut unrecovered media errors by 40% in 8 weeks by leading the end-to-end redesign of the pre-join flow (UI, copy, testing, instrumentation).• Drove Strategic Process Improvement: Proactively addressed a data visibility gap by taking full ownership of a solution: researching tools, securing the budget for, and implementing a Zapier integration that streams real-time CSAT feedback to the entire product team. • Repaired Cross-Departmental Collaboration: Repaired a critical communication breakdown between the Customer Experience and technical teams by initiating and implementing a \"buddy program,\" establishing clear contact points and improving strategic alignment. • Led High-Impact Design Sprints: Championed and facilitated over a dozen design sprints with clients and internal stakeholders, delivering solutions that increased overall customer satisfaction by 7%. • Mentored Design Talent: Successfully mentored an intermediate designer, elevating the team\'s capacity and fostering a culture of growth.

Udacity

Google Africa Challenge Scholarship: Front-End, Computer Programming/Programmer, General

Kenya Accountants and Secretaries National Examinations Board

CPA (Part 2/3), Accounting

Chuka University

B. Com., Marketing

Coursera

Google UX Design Professional Certificate, Human Computer Interaction