Antony Kustura

About Antony Kustura

I graduated UC Merced with a Bachelor of Science in Computer Science & Engineering. My most recent work experience is with HCL Technology working as a deskside support specialist at Bristol Myers Squibb.First, I want to focus on an IT based role and after go into cyber security.Later down the line, I want to be a front end (user interface design) web developer using JavaScript, CSS, HTML, and other languages that will be beneficial as well.

Experience

1. Advanced Technical Support for Hcltech

   NVIDIA

   Aug 2024 — Present · Santa Clara, CA, US

   Supporting new hire onboarding processesImaging, setting up, and reconfiguring Mac, Windows, and Linux computers.• Documenting processes in ServiceNow and maintaining hardware asset records.• Providing daily support for tech refreshes and laptop setups, ensuring users have the tools for an effective work environment.• Troubleshooting and resolving technical issues to minimize workflow disruptions.• Offering L1 and L2 support for hardware/software issues across Windows, macOS, Linux, and virtual machines.• Assisting new hires and refreshed users with remote support.• Managing devices and profiles through Intune and Jamf.• Helping users configure Authenticator apps and hard tokens for secure access.• Delivering excellent customer service across walk-up, phone, remote, chat, and email channels.• Diagnosing and repairing desktop hardware (RAM, GPU, CPU).• Assisting with WSL, VM, VNCViewer, and VDI installations and configurations.• Escalating unresolved issues to higher support tiers as needed.• Using Azure AD for BitLocker key recovery, device compliance, password resets, authentication, and policy management.• Managing Linux user accounts, permissions, and file systems on Red Hat and Ubuntu.

Education

• University of California, Merced

  Bachelor's degree

  2018 — 2022