Antony Harling
Home Service Team Manager at Sky Uk @Sky
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WORK HISTORY
Home Service Team Manager at Sky Uk @Sky
Field, GB
Lead a team of performance coaches to give direction and structure to their new role. This proved to be a success with increased operational efficiency and also embedding fibre optic broadband to the property• Designed and delivered wellbeing roadmap with a ten-point increase in the wellness people score.• Lead with the embedding of fibre optical installations across the region with 24 engineers who delivered the best operational performance across the country.• Delivered high operational results once returned to role after poor performance in 20••••22• Designed and delivered team building day where 130 engineers were involved in various activities.
EDUCATION
Morecambe High School
None, 6 GCSE's
Lancaster and Morecambe College
Sports Studies, Foundation Course in Leisure & Recreation
ABOUT ANTONY HARLING
As a Home Service Team Manager at Sky Uk, I lead a team of performance coaches and engineers to deliver an industry-leading customer service and fibre optic broadband installation across a large geographical area. I have been working in the satellite industry for over 25 years, and I have a proven track record of achieving excellence, driving sales, and improving operational efficiency. I am passionate about developing and empowering my team, creating a culture of ownership, accountability, and collaboration. I have designed and delivered several initiatives to enhance the wellbeing, engagement, and capability of my team, resulting in increased retention, satisfaction, and performance. I also embrace and facilitate change, working closely with key stakeholders and partners to implement and embed new processes, technologies, and strategies. My mission is to continue to grow and progress within Sky Uk, and to contribute to its vision of connecting customers to more of what they love.
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