Antonis Tsatsis

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANTONIS TSATSIS

Experienced technical and operational professional in engineering, site reliability, and customer operations—with extensive experience in leadership roles. I’ve worked with globally distributed teams, often serving as the crucial link between technical teams and business stakeholders.In my most recent role, I wore many hats to adapt to shifting company goals—driving cross-functional initiatives, leading technical programs, and developing AI-powered automation for real-time monitoring and insights.Beyond the technical scope, I thrive in customer-facing roles—whether navigating high-stakes executive conversations, resolving complex performance issues, or supporting solution adoption. I’m often the trusted voice between engineering and clients, influencing product direction, translating requirements into action, and continuously driving improvement.What I want to focus on in the future…what energizes me most and what motivates me- Bringing diverse minds together to build resilient systems and focus on high-impact products and projects in fast-paced, high-growth environments- Turning data into actionable insights that influence product direction and adoption and reduce operational costs- Driving cross-functional initiatives at the intersection of engineering, product, and customer success- Supporting customers and internal teams in unlocking the full value of complex platforms.Key Strengths: Technical: AWS Practitioner, FINOps Certified Practitioner, SQL, R Studio, Grafana, Tableau, Lightdash, Kibana, Python for ML, Machine Learning Projects end to end, Trend detection, Capacity prediction, AI-enhanced insights Leadership: Cross-continent team leadership, Talent Development, Coaching, setting OKRs, defining KPIs, Resource Management, Product Ownership work for internal monitoring framework, Goal alignment with Organizational and Company Strategic focus. Led regular C-Level Performance status review meetings.Customer Management:Extensive experience in Customer Support and performance incidents acting often as a translator of needs to internal teams and the customer. Customer Relationship building and Management for high Profile, sensitivity customers. Proactive Monitoring, AI-driven Insights, Automation tools and custom dashboards development.