Antonio Otero

About Antonio Otero

I’m an operations and technology excellence leader who believes the best results come from building strong teams, using data with intent, and planning for what’s next — not just reacting to what’s in front of us.My background includes senior-level responsibility across operations management, business operations, technology operations, IT service management (ITSM), ITIL governance, data analytics, and scalable operating model design.I take a roll-up-your-sleeves approach to leadership and don’t need to be the center of attention or the smartest person in the room. I care deeply about developing people, creating clarity, and putting structure in place that enables teams to do their best work. I see my team’s growth as a direct reflection of my leadership.My experience spans operations excellence, data and analytics, product ownership, and process improvement in complex, large-scale environments. I enjoy navigating ambiguity, but I also believe structure is essential — not rigid structure that slows teams down, but thoughtful frameworks that reduce noise, prevent constant firefighting, and allow teams to focus on meaningful work.I’m especially energized by:• Developing people and helping teams grow into confident, capable operators• Using data and analytics to inform decisions, not just report on them• Building and improving systems, processes, and products that scale sustainably• Bringing fresh ideas and practical solutions to areas that need them mostI’m motivated by opportunities where I can help organizations strengthen their foundations, plan for the future, and build teams that are equipped to grow with the business.If you’re looking for a leader who blends strategy with execution, values people as much as outcomes, and brings calm, clarity, and forward thinking to complex environments, I’d welcome the conversation.

Experience

1. Manager, Operations Excellence

   McDonald's

   Oct 2024 — Present · Chicago, IL, US

   I lead multiple teams responsible for strengthening operational foundations across data, monitoring, and ITIL governance, with a focus on transitioning critical functions into scalable Centers of Excellence (COE).My role sits at the intersection of people development, operational structure, and future-focused planning. I work closely with my teams to bring clarity to how work is done, reduce unnecessary friction, and build operating models that scale as demand and complexity grow.Key areas of impact include:COE Transformation: Leading the transition of both the Data Specialist and Monitoring teams into COE models, introducing standardized processes, clear ownership, and consistent performance expectations to improve efficiency and scalability.People Leadership & Development: Managing and developing team members through coaching, feedback, and skill-building, with a strong emphasis on creating confidence, accountability, and growth opportunities.Operational Excellence & Governance: Overseeing ITIL process governance from a COE perspective, ensuring disciplined execution while enabling flexibility where it supports better outcomes.Performance & Visibility: Improving operational transparency through clearer metrics, defined workflows, and structured prioritization to reduce reactive work and support more proactive decision-making.Cross-Functional Collaboration: Partnering with stakeholders across technology and operations to align teams, clarify expectations, and deliver sustainable improvements rather than short-term fixes.I enjoy working in complex environments where thoughtful structure enables teams to move faster, operate more consistently, and focus on meaningful work instead of constant firefighting.

Education

• Quinlan School of Business, Loyola University Chicago

  Master of Business Administration - MBA, Supply Chain Management

  2017 — 2021

• Quinlan School of Business, Loyola University Chicago

  Data Analytics Certificate, Data Analytics

  2017 — 2020

• Roosevelt University

  Bachelor of Science in Business Administration (B.S.B.A.), Accounting

  2012 — 2015

Skills

• Google Sheets
• Microsoft Excel
• Powerpoint
• Accounts Payable
• Strategic Planning
• Filing
• Accounts Receivable
• Statistical Data Analysis
• General Ledger
• Accounting
• R Studio
• Event Planning
• Microsoft Office
• Sql
• Budget Management
• Microsoft Word
• Leadership
• Financial Reporting
• Google Drive
• Peoplesoft Financial
• Database Development
• Public Speaking
• Peoplesoft
• Account Reconciliation
• Management
• Financial Accounting
• Database Design
• Data Analysis
• Research
• Nonprofits
• Salesforce Reports
• Quickbooks
• Customer Service
• R
• Query Writing
• Financial Analysis
• Front Office Support
• Teamwork
• Google Docs
• Time Management