Antonio Lusiani
Account & Operations Director @Arka Service Srl - Technology Crew
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WORK HISTORY
Account & Operations Director @Arka Service Srl - Technology Crew
Turin, IT
A riporto diretto del CEO il mio compito è supervisionare e ottimizzare tutti i processi aziendali (operazioni) necessari per realizzare ed erogare i servizi ai nostri clienti. I miei compiti sono vari e, in collaborazione coi singoli responsabili, spaziano dalla gestione della funzione acquisti e service delivery, alle sales operation e customer operation per arrivare fino al project management, alla supervisione organizzativa e al controllo del budgeting.Sono responsabile dell’esecuzione di tutti i contratti e del controllo dei profitti e delle perdite insieme all\'allineamento dei clienti a livello senior. Sono alla guida del team di account manager dell’azienda e con loro garantisco che i clienti esistenti siano soddisfatti dei nostri servizi, consapevoli di ulteriori servizi che l’azienda può fornire loro e in ordine economicamente.
EDUCATION
Istituto Tecnico Industriale Carlo Grassi, Torino
Aeronautical Constructions, Industrial Engineering
SKILLS
ABOUT ANTONIO LUSIANI
I’m an accomplished Senior Project Manager certified (IBM Sr.PM, PMI-PMP®) with many years of experience in managing Business Units, complex international customer related programs and transformations in the IT Industry, with extensive expertise in IT Service Management (ITSM) based on ITIL® best practices. Dynamic communicator and leader that can foster Client partnership, manage large organizations and integrate teams across global lines of business. Entrepreneurial, proactive and creative in anticipating and solving problems, I excel in fast-paced and challenging environments. Inclined to the evolution thanks to a limited resistance to change. I’m able to maintain and balance the workforce with the business needs, grow the community in Market Valued Skills, continuously adapt and improve processes and procedures to comply to new market requirements, quality and security standards. Global experience with extended stay in the US. More than fifteen years of People Management experience 2008-today). Skills:• Providing services to the the ICT area in all sectors: infrastructure, organization, service delivery, business control, processes, methodologies, related tools, customer satisfaction management• Business Unit / People management, national and international• Program / Project Management (PMP®), national and international• IT Service Management (ITSM) based on ITIL® best practices• ICT Transition & Transformation Management• Development of ICT services offerings• Business / Finance management• Relationship with customers and suppliers• End User Services - Contact Center Infrastructure (IVR, CTI, workflow, etc.).• Global Delivery Framework (evolution of LEAN)• United States: uniqueness of cultural aspects and business• Data Privacy / Data Security• GenAI for Project Management
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