Antonio Zegarelli
Highly Motivated Retail & Operations Executive – Driving Results Through Empowered Teams
- Role
- Operations Manager at XPO
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Antonio Zegarelli
As a results-driven retail and operations executive with an extensive background in…
Experience
Operations Manager
Aug 2018 — Present · Franklin, MA, US
Oversee daily facility operations and delivery teams for one of the 10 largest providers of transportation and logistics services in the world.•Executed major facility relocation with no disruption of service during peak delivery period; credited for best facility move in company history by senior executives.•Awarded #2 ranking nationally out of 30+ facilities, based upon overall customer satisfaction.•Drove overall customer experience score from previous year to 92%, by building partnerships and living the philosophy of never failing a customer.•Recognized nationally as the most improved facility in 2018.•Increased associate productivity and engagement by fostering a team environment, setting and meeting high expectations, hiring and training, and leading by example.•Exceeded quarterly profit goals by managing internal and external expenses to drive results.
Education
Bay State College
Associate's degree, Management and Merchandising
1988 — 1990
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