Antonio Sampson
Director, Process Optimization @Synovus
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WORK HISTORY
Director, Process Optimization @Synovus
EDUCATION
Georgia Southern University
BBA, Information Systems
SKILLS
ABOUT ANTONIO SAMPSON
With over 20 years of experience in IT service management, I am a Director of Process Optimization at Synovus, a leading regional bank in the Southeast. In this role, I lead the implementation and management of Intelligent Process Automation (IPA) solutions across the organization, leveraging my expertise in Blue Prism and other technologies.I am passionate about delivering innovative and effective IT services that support the business goals and vision of Synovus. I have skills in Vendor Management, IT Help Desk, Problem Management, Change Management, Asset management, Software license compliance, Configuration management, End user computing, Performance and Availability monitoring, File transfer, and Network operations. In my previous roles at Synovus, I managed various IT Operations teams, improved IT Service Management Processes, and led process improvement initiatives. I have also enhanced Incident Management process through the creation of Incident Management Service Levels and provided training and documentation for members of IT.
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