Antonio Perez
Senior Director Customer Support @Bob's Discount Furniture
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WORK HISTORY
Senior Director Customer Support @Bob's Discount Furniture
Tampa, FL, US
EDUCATION
St. Petersburg College
Business Administration and Management, General
ABOUT ANTONIO PEREZ
Operations leader with extensive years of experience in customer service operations and vendor management. Track record of success in managing and leading transformational change. Progressive leadership roles within the organization, most recently in offshore operations with oversight of third-party vendors. Demonstrated ability to proactively identify and develop customer service strategies leading to outstanding customer service and retention. Qualified to take on challenges requiring expertise in improving the customer experience while also contributing to revenue growth. Areas of focus: Contact Center Operations Vendor Management Performance Management Process Improvement Customer Experience Employee Engagement Leadership Development Team Building
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