Antonio Isaacs
CCNA IT Professional | Data Specialist | Enhancing Team Performance
- Role
- Pos Technical Support at Shift4
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Antonio Isaacs
Strengthened company content quality, protocols, and procedures with 7+ years of…
Experience
Pos Technical Support
Apr 2025 — Present · Allentown, PA, US
Continuous Learning & Adaptability: Stay current with system information, changes, and updates to provide informed and effective technical support- Leverage CCNA experience in troubleshooting Cisco routers/switches and current role in resolving complex networking issues for Shift4 POS systems- Efficiently manage Shift4 client calls, troubleshoot issues, and document interactions in Salesforce (90%+ KPI scores) while adhering to scripts and consulting resources, leveraging I.T skills in configuring and resolving client issues under time pressure to produce accurate audit and service-level reports
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