Antonio Fonseca

Director, Patient Financial Services & Medical Group Business Services @UCSF Health

The Director, Patient Financial Services sets the strategic direction in the overall operations of hospital and physician billing and collections for UCSF Health. Responsibility includes leadership of Patient Financial Services Departments at UCSF Medical Center, Benioff Children’s Oakland and Langley Porter Psychiatric Hospital and Clinics as well as Medical Group Business Services (MGBS) and faculty billing outsource vendors. The Director is responsible for “front end” of the Revenue Cycle (Admitting and Utilization Review) at BCHO. The position directs and reviews administration of all business operations policies and procedures. This position directs overall planning and budgeting, trend analyses and evaluation of department services and performance. The Director oversees collection of about $5.1 billion per year and directly supervises two Associate Director and seven Assistant Directors. This position manages several large departments with a total of 352 FTEs. The position oversees claims editing and submission for hospital billings as well as professional claims for various groups including “community connect” affiliated physicians and various related organizations. This position also oversees the “Self Pay Billing Office”, which handles in bound calls (and more) for patients with self-pay balances (both hospital and professional). This position also oversees (patient) statement generation for the various entities as well as banking and electronic payment transactions including support of Epic MyChart Billing. The Director shapes short term and long term goals ensuring performance is in excess of industry benchmarks.