Antonio Delgado

Claims Manager @Nationwide

Los Angeles, CA, US

Manage a diverse team of Material Damage Field Claims Associates in Southern California.Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.Deliver a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.Responsibilities include managing customer complaint/ satisfaction, expense control, monitoring loss cost objectives, and supporting cross-functional and cross-claims specialty coordination.Address and resolves customer complaints according to Best Practices. Monitor customer satisfaction in an effort to drive action plans for improvement.Identify, develop and retain high performing associates who have the potential for or are ready to fill critical roles in the organization.Conduct QA file reviews and implement QA team recommendations.

Cal State University-Bakersfield

Bachelor of Science (B.S.)