Antonio D.
Support Travel Agent - Flight Irregularities @Etraveli Group
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WORK HISTORY
Support Travel Agent - Flight Irregularities @Etraveli Group
Handling critical tasks and enquiries provided by the First Line Agents- Be in touch with Airlines worldwide to provide the best solutions to our customers- Optimize the processes and develop new processes with feedbacks and updated guidelines from our partners
EDUCATION
Liceo Scientifico Statale "Filippo Silvestri"
Higher National Diploma, Scientific Studies
HOWEST Hogeschool West-Vlaanderen
Postgraduate Degree, Biomathematics, Bioinformatics, and Computational Biology
University of Naples ‘Parthenope’
Bachelor of Science - BS, Biology/Biological Sciences, General
ABOUT ANTONIO D.
Customer-Centric Growth & Strategic SuccessAs an accomplished Customer Experience (CX) Manager and Business Development Specialist, I thrive at the intersection of science, data, and business. With a B.Sc.(Hons) in Biological Sciences and over two years of hands-on experience in technology, finance, and scientific sectors, I\'ve cultivated a unique blend of analytical rigor and empathetic people skills. My passion is to turn data-driven insights into tangible business growth and exceptional customer satisfaction.I have a proven track record of exceeding expectations, including a recent achievement of over 120% of my targets. By leveraging my expertise in data analysis tools like Excel, Google Sheets, and Python, I\'ve successfully streamlined processes and boosted quality metrics by up to 50%. My scientific background gives me a distinct advantage, allowing me to approach complex challenges with a creative and highly analytical mindset, always focusing on a hypothesis-driven approach to problem-solving.I am a strong believer in building and leading high-performing teams, fostering a culture of continuous improvement and customer-first thinking. Fluent in English and Italian, I enjoy working in diverse, international environments and am always seeking new opportunities to collaborate and drive success.Let\'s connect and discuss how my skills in customer success and strategic growth can benefit your team.
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