Antonino Leanza
Senior Digital Operations, Payment & Fraud Manager at Lottomatica @Lottomatica
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WORK HISTORY
Senior Digital Operations, Payment & Fraud Manager at Lottomatica @Lottomatica
Rome, IT
Provide support to the Global Digital Business Unit to improve the company performances, ensuring the set of business goals, prevention of losses through cost efficiency, process optimizations and synergies of costs / revenues- ensure to coordinate all areas under the Digital Operations department: Fraud & Payment, Digital compliance, Certification & Responsible Gaming, Player excellence, KYC- Address and coordinate the Fraud & Payment area, ensuring to implement the correct operating model and to guarantee the deadlines and the KPIs set, based on the Fraud procedures department in the fraud detection, prevention & mitigation management - Ensure the e-payments procedures management of the top-ups and withdrawals and the critical issues with respect to the different payment methods offered on the online platform; provide the best in class and innovative opportunities for the payment methods solutions- Ensure compliance and adherence to company policies and procedures, in order to be in line with the Compliance, AML & Regulatory recommendations, as well as supporting the Management on addressing all the complaints from the Business Legal & other departments- Ensure that the Responsible Gaming area carries out the appropriate actions, in accordance with the ADM regulations; guarantees the adherence of company procedures to the regulations on Responsible Gaming, in agreement with the other Operations areas- Ensure that all the necessary actions are addressed in order to improve the Customer Experience, according to the strategic vision of the Digital Department, providing optimization solutions, in concert with the CRM and Gaming structures- Ensure the adherence of the Know-Your-Customer procedures by promoting innovative digital technological solutions, with costs and Digital Budget optimization in terms of human and material resources, ensuring compliance with the regulations and policies provided by REG & Compliance;
EDUCATION
Course for COPC registered coordinator.
COPC registered coordinator
SKILLS
ABOUT ANTONINO LEANZA
My present and past work experience in the communications, marketing sector and problem solving has led me to work constantly with other people on qualitative and quantitative performance improvements and to relate to them for group projects and team work. Always aware of the people with whom I collaborate and aware of their needs and requirements.
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