Antonia J A Hock
President & Founder @The Aha Group
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WORK HISTORY
President & Founder @The Aha Group
Las Vegas, NV, US
The AHA Group crafts unparalleled, scalable, and innovative customer experiences that not only drive revenue but also enhance customer loyalty and create passionately engaged customers. With global CX consulting and audit practices, along with dynamic workshop services and keynote speaking divisions, the firm leverages proprietary research and cutting-edge expertise to deliver exceptional results against the highest CX performance benchmarks in the industry.
EDUCATION
Dartmouth College
Bachelor of Arts - BA, Asian Studies/Civilization & Political Science/Economics
SKILLS
ABOUT ANTONIA J A HOCK
Antonia is the Founder of The AHA Group, a global consulting firm designing experiences for the world’s most demanding and discerning clients. She works with CEOs, boards, and executive leadership teams to make experience a defining driver of reputation, loyalty, and long-term value. Her firm works globally with organizations serving UHNW, HNW, luxury, and mass-affluent markets whose experience standards define their category.Antonia previously served as Global Head of the Ritz-Carlton Leadership Center, stewarding one of the most influential luxury experience systems in the world. Earlier in her career, she held senior leadership roles at Microsoft, HP, and Siemens, grounding her authority in the operational and cultural realities of global scale.Her work and perspectives have been featured in The Wall Street Journal, Financial Times, Bloomberg, Reuters, Forbes, Fast Company, Esquire, WWD, etc. and she has been recognized across leading industry awards and top expert lists for her influence on luxury, experience, and enterprise leadership.Antonia holds dual degrees from Dartmouth College in Asian Studies and Political Science and Economics, graduating with high honors for her dissertation on Tibetan religion. Raised internationally across the Middle East, Asia, and Africa, she brings a globally informed, culturally disciplined perspective to her work.WHAT WE DOWe work with executive teams to:• Set experience strategy aligned to business ambition and brand position• Establish and govern experience and service standards across complex organizations• Design experiences that scale without dilution across markets, channels, and teams• Guide leadership through experience-led transformation, expansion, or inflection points• Deliver keynotes and executive engagements on luxury, experience, and differentiation worldwide
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