Anton Gocek
01101111 01101110 01100101
- Role
- Manager, Technology Operations & Workplace Services at Sallie Mae
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Anton Gocek
Accomplished information technology professional and leader of teams with a diverse…
Experience
Manager, Technology Operations & Workplace Services
Aug 2023 — Present · Dulles, VA, US
Manage Technology Operations Support(Tier 2+) Team Onsite at all US Offices.Manage Technical Support for Remote Workforce.Oversight of ServiceDesk(Tier 1 & 2) Operation.Curate ServiceDesk Knowledge with ServiceNow\'s Knowledgebase Management System.Help to enable Agile collaboration and work with quick forming cross functional teams to resolve all Information System Issues.Employee and Business Unit(Customer) Experience Engineering and Advocacy. Performance Metric and Operational Report development around ServiceNow\'s Incident, Request, Change & Task tickets, orchestrated with customized dashboards.
Education
Virginia Commonwealth University
Bachelor of Science
1999 — 2001
Northern Virginia Community College
Associate of Science
1996 — 1999
MIT Sloan School of Management
Digital Visionary Mindset Journey
Northern Virginia Community College
International Business Career Studies Certificate
1996 — 1998
MIT Sloan School of Management
Leadership Development Core Journey
MIT Sloan School of Management
Innovation Mindset Journey
Skills
- Integration
- Windows 7
- Saas
- Data Center
- Wireless
- Security
- Enterprise Software
- Technical Training
- Windows Server
- Hardware
- Troubleshooting
- Healthcare Information Technology
- Networking
- Network Hardware
- Operating Systems
- System Architecture
- Telecommunications
- Disaster Recovery
- Switches
- Network Administration
- Project Management
- Mixed Reality
- Databases
- Information Technology
- Customer Satisfaction
- Augmented Reality
- Management
- Technical Support
- Systems Analysis
- Network Security
- Wireless Networking
- Virtual Reality
- System Deployment
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