Antone Smith
Data Science & Data Analysis| Event Production
- Role
- Customer Service Representative at Riverbay Corporation
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Antone Smith
My name is Antone, and I am a customer service representative at Riverbay Corporation, where I serve as an intermediary between call center, public safety, maintenance, and the Bronx community of residents in Co-op City. I have over four years of experience in this role, and I am passionate about ensuring customer satisfaction and optimizing operations. I am also a data science fellow at The Knowledge House, where I have gained a wealth of knowledge and experience in various aspects of data science such as programming, data cleaning, analysis, modeling, visualization, and managing large data sets using Python and SQL. I have completed multiple certifications in data science, including Bloomberg Market Concepts (BMC), What is Data Science, and AWS Certified Cloud Practitioner. Additionally, I have a substantial background in event production, having worked as a live event supervisor at Milk for over five years. I have successfully overseen diverse teams in fast-paced event production environments, ensuring seamless operations and delivering exceptional results. Some of the notable events I have been involved in include New York City fashion week, which hosted over guests. By combining my expertise, I offer a unique perspective that seamlessly blends analytical prowess with project management acumen. This powerful combination of skills and experience positions me as a valuable asset capable of driving innovation, fostering collaboration, and delivering outstanding outcomes for any team or organization. I would love to connect and explore how we can work together to achieve success.
Experience
Customer Service Representative
Aug 2019 — Present
Serves as an intermediary between call center, public safety, maintenance, and the Bronx community of 43,752 residents in Co-op City, I ensure that all parties are satisfied with the services provided. By collaborating with a quality assurance team, I review data analytic metrics to identify areas for improvement and enhance customer satisfaction. Additionally, I manage a team of maintenance professionals who maintain daily scheduled appointments. In my administrative support role, I prepare weekly and monthly analytic reports to support staff efficiency for the organization. These reports provide valuable insights that enable the organization to make informed decisions and optimize operations. My experience and skills in administration, data analytics, and team management enable me to make a significant contribution to the success of the organization and satisfaction of all shareholders involved.
Education
Genesee Community College
Associates, Fashion Merchandising
2005 — 2008
The Knowledge House
Data Science Fellowship
2021 — 2022
State University of New York College at Buffalo
Bachelor of Science, Fashion Merchandising; fashion and textile technology
2010 — 2012
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