Antoine Tauzi

Senior Customer Service Team Leader - International Markets @Ankorstore

Manage a customer care team and ensure its proper development, in accordance with the Company\'s in accordance with the Company\'s policy - Ensure that the support team achieves its objectives - Provide training to ensure that the support team continues to deliver a quality experience to brands and independent merchants who use the Ankorstore platform a quality experience - Maintain knowledge of products, internal policies and strategy changes in a rapidly changing environment - Participate in policy and process improvement - Support the CS Manager in the development, implementation and execution of operational and organizational strategies and organizational strategies for the teams - Propose and lead initiatives to harmonize best practices within the teams, by fostering collaboration between teams and ensuring performance improvement - Proactively identify and communicate potential issues that could impact team performance and engagement performance and engagement, and propose solutions- Work closely with the Operational Excellence Manager by providing ideas and recommendations on process improvements - Coordinate with internal and external stakeholders for the successful implementation and execution of of new processes. Provide timely feedback and monitor performance performance - Participe in the hiring process