Antoine Simons
Information Technology Manager @Villa & House Originally Bungalow 5
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Manager @Villa & House Originally Bungalow 5
NJ, US
Lead a team responsible for providing day-to-day support for the organization, which consists of end-user support for individuals in all roles and geographies across the company (including executives), with a keen focus on a positive client and user experience as well as fast user adoption• Manage and track the progress of the IT team’s day-to-day priorities and projects• Develop and maintain standards (e.g, SLAs) and procedures to effectively provide global IT support for end-users.• Actively participate in conducting hands-on IT administration activities along with the rest of the IT team - including account management, offboarding, and day-to-day end-user support (including on-call rotation for off-hours support)• Provided ownership of IT vendor management including new contracts and renewals, problem escalation, capacity management, licensing, etc. including coordinating with Finance, Legal, & Business Unit leaders on IT service procurement-related efforts (e.g, new master service agreements, etc.)• Define and execute continuous process improvements across all aspects of IT - including end-user support and infrastructure operations.• Develop and document processes such as change control, to increase efficiency and effectiveness of IT support, and reliability of systems and infrastructure.• Manage IT asset inventory - define and implement procedures to ensure accuracy.• Coordinate with business unit leaders to address new IT requirements (e.g, automating onboarding activities)• Provide professional development for IT team membersKey Accomplishments:• Built IT dept – hired development, systems, infrastructure, and support staff as well as defined SOPs, SLAs, and KPIs • Implemented escalation management system• Drove eCommerce – upgraded ERP system, added EDI, and updated website to BigCommerce to allow bi-directional comms
EDUCATION
Rochester Institute of Technology
Bachelor of Science (BS), Telecommunications Engineering
Fordham University
Master of Science - MS, Cybersecurity
Rochester Institute of Technology
Bachelor of Applied Science - BASc, Telecommunications Engineering
SKILLS
ABOUT ANTOINE SIMONS
Accomplished Information Technology professional possessing flourishing career IT management, consulting, and cyber security skills - keen on delivering world-class support.During my versatile 20+ year career, I have held leadership, consulting, and project management roles where I have applied my expertise in IT infrastructure, networking, and security to implement enterprise-level migrations and integrations. The challenges of working with cutting-edge technology have enhanced my technical skill set while providing opportunities for innovation, complex problem-solving, and out-of-the-box thinking. I engage daily with my technical staff, stakeholders, and vendors to ensure optimal system performance in compliance with service-level agreements. Dedicated to client success I maintain a team focus on training and professional development to create a high-performance service and support organization. I promote an organizational culture that is dedicated to the employment of industry best practices and promotes personal excellence. My credentials include a Bachelor of Science in Telecommunications as well as expertise as a Master of Science in Cybersecurity.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.