Antoine Maillot
Client Business Solution @Indeed
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WORK HISTORY
Client Business Solution @Indeed
Nice, FR
The Client Business Solutions (CBS) team is dedicated to ensuring clients receive exceptional service that is both timely and efficient.The team oversees the quality of client interactions for internal teams and manages outsourced client support through vendor partnerships across the globe.Key Responsibilities- Identifying and evaluating vendor teams- Managing and maintaining strong vendor relationships- Developing and implementing processes to monitor and track vendor performance- Providing top-tier customer support to clients- Monitoring the quality of client interactions and identifying opportunities for teams improvement.Through continuous improvement efforts, the CBS team strives to enhance the quality and effectiveness of services delivered to clients.Overall Goal:To ensure clients receive outstanding products and services, alongside timely, effective, and scalable support. This is achieved through strategic vendor management, robust process implementation, and a commitment to optimizing the quality of client interactions.
EDUCATION
Université de Bordeaux
2002-2004 Certificate of “Wines, drinks and Spirits Trade” in Bordeaux (ISNAB)
SKILLS
ABOUT ANTOINE MAILLOT
15+ Years experience in International Management roles. Proven ability to build, restructure and lead extended teams up to 40+ people in different countries and across cultures.Experience in cross-collaboration with different teams: Lead generation, Strategy & Operations, Vendors, Sales & CS, Marketing, Product, HR and Training.Fluent in French and English.
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