Antoine Glenn

About Antoine Glenn

I am an effective interpersonal negotiator with a solid understanding of cross-functional dynamics and the ability to gain trust at all organizational levels. I am an intuitive problem solver with a pulse on business needs. I have a track record of creating strong job-to-employee fit and history of implementing best practices that improve system/staff performance.

Experience

1. Client Success Leader

   DocNetwork

   Nov 2025 — Present · Ann Arbor, MI, US

   As a Client Success Team Lead at DocNetwork, I oversee and empower a team of Client Success Managers and Implementation Specialists to deliver exceptional client experiences across a diverse portfolio. I lead strategies that drive retention, account growth, and long-term customer satisfaction while ensuring clients achieve meaningful outcomes with our platform.In this role, I collaborate cross-functionally with Sales, Product, Development, Marketing, and Training to streamline processes, elevate the voice of the customer, and support initiatives that enhance the overall client experience. I also serve as an escalation point for complex issues, ensuring thoughtful and effective resolutions.Core Responsibilities:• Lead, coach, and develop a high-performing Client Success team through regular check-ins, mentoring, and performance reviews.• Drive retention and expansion strategies that strengthen client relationships and support revenue growth.• Support onboarding and implementation by partnering with Sales to ensure smooth transitions for new clients.• Resolve escalated client concerns with empathy, clarity, and strategic problem-solving.• Improve workflows, documentation, and processes to enhance operational efficiency and client satisfaction.• Advocate for client needs by identifying trends and providing insights that inform product and organizational improvements.• Participate in hiring and onboarding efforts to expand and strengthen the Client Success organization.Key Strengths:Team leadership • Client retention & growth • Strategic planning • Process optimization • Cross-functional collaboration • Communication • Problem-solving • Customer-centric mindset

Education

• National Institute of Technology

  CERTIFICATE IN NETWORK SYSTEMS SUPPORT, Computer Systems Networking and Telecommunications

• Siena Heights University

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  2007 — 2010

Skills

• Claim
• Cross-Functional Team Leadership
• Business Analysis
• Claims Management
• Management
• Team Building
• Employee Training
• Public Speaking
• Training
• Customer Satisfaction
• Sharepoint
• Microsoft Office
• Lean Six Sigma
• Analysis
• Time Management
• Outlook
• Commercial Insurance
• Employee Benefits
• Medicare
• Lean Principles
• Health Insurance
• Leadership Development
• Managed Care
• Project Management
• Sdlc
• Leadership
• Powerpoint
• Microsoft Excel
• Peoplesoft
• Problem Solving
• Insurance
• Vendor Management
• Lean IT
• Outsourcing
• Risk Management
• Team Management
• Lean Tools
• Access
• Process Improvement
• Hipaa