Antoine Gay
Customer Service Manager @Jacadi
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WORK HISTORY
Customer Service Manager @Jacadi
Levallois-Perret, FR
set up Customer Service strategy— management CS provider (2 project managers, 2 supervisors and 15 agents)— preparation actions forecast, production load plan and budget follow up— reporting and KPIs follow-up— scoping, setting and following omnichannel and customer relationship projects (SFS, gen AI bot.)— measurement and analysis of customer voice across all touchpoints (websites, stores, customer service.)
EDUCATION
IDRAC
BTS, International Business/Trade/Commerce
ISCOM
Master, Events and Press Relations
Lycée Saint François
BAC, Economique; Social
SKILLS
ABOUT ANTOINE GAY
Customer Service Manager chez Jacadi
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