Anto Jeba Jackie Chan
Senior Inside Sales Specialist – @ AGILITY | iContainers & Shipa Freight – INDIA & UAE | Business Analyst | Digital Freight Forwarding | Digital Supply Chain Management | Freight Tech Logistics
- Role
- Senior Inside Sales Specialist at Agility
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Anto Jeba Jackie Chan
As a Business Process Lead – Advanced Supply Chain at TCS, I drive global supply chain…
Experience
Senior Inside Sales Specialist
Sep 2023 — Present · IN
Working with international clients to build relationships, manage interest, resolve issues and industries that could benefit from logistics and supply chain services, as a professional representative of the company.• Utilize various channels like phone calls, emails, and CRM tools like SALESFORCE, ODIN, FRESH DESK, CARGOWISE to generate leads, maintain an up-to-date pipeline of prospects and Shipment booking.• Providing excellent Customer service and Nurture relationships with current & potential customers by addressing inquiries, resolving issues, and ensuring high satisfaction levels.• Developing a deep understanding of the company\'s logistics and supply chain offerings, including transportation, warehousing, freight forwarding, customs services, benefits, and advantages to customers that match solutions to their specific needs.• Working with the pricing team or management to develop competitive and accurate quotes for logistics & supply chain services with detailed quotes including costs, services, timelines, terms & conditions and ensuring profitability for the company.• Process and follow up on shipments, ensuring that all customer requirements are met and the order is correctly entered into the system by Coordinating with the operations or fulfilment teams to ensure timely and accurate delivery of shipment & services.• Maintaining accurate records of customer interactions, sales activities, and customer feedback in CRM systems with regular sales reports, forecasts, and performance updates to Team head or Top Management.• Liaison between all Global carrier and GFF partner with the Logistics, Delivery and Operations team.• To keep abreast of industry trends, competitor offerings, and market conditions to identify new business opportunities using market insights to suggest new service offerings or improvements to existing ones that can better meet customer needs.
Education
Anna University Chennai
Bachelor's degree, Mechanical Engineering
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