Antionne Seawood
Manager of Service Delivery - Project Management @Metronet
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WORK HISTORY
Manager of Service Delivery - Project Management @Metronet
Lead strategic service delivery operations across three enterprise verticals: MDU (Multi-Dwelling Unit), GEM (Government, Education, Medical), and the federally funded E-Rate broadband program, overseeing a portfolio generating $2M+ annually.Manage and develop 11 project managers responsible for broadband deployment, project delivery, and customer onboarding across commercial and public sector accounts.• Directed a multi-program broadband deployment portfolio supporting enterprise and public sector connectivity initiatives.• Achieved 18 consecutive months of forecast goal attainment through structured revenue assurance reviews and delivery performance governance.• Implemented standardized program governance frameworks including kickoff governance, scope validation, and FOC compliance protocols.• Owned 60-day revenue forecasting and backlog risk management protecting monthly recurring revenue commitments.• Partnered with Sales, Engineering, Construction, Finance, and Compensation leadership to align contractual commitments with operational capacity.• Built executive performance dashboards using Salesforce, Tableau, Jira, and Excel enabling data-driven leadership decisions.• Collaborated with Workforce Management leadership to design 24/7 operational support models supporting expanding network deployments.
EDUCATION
Indiana Wesleyan University
Applied Business Science, Project Management
Indiana Institute of Technology
Associate's degree, Business Administration, Production Management
SKILLS
ABOUT ANTIONNE SEAWOOD
I am a Customer Operations and Service Delivery leader with over 25 years of experience transforming operational complexity into streamlined, high-growth engines. My career is defined by a commitment to building the governance frameworks and high-performing teams necessary to scale broadband deployment, technical programs, and enterprise service delivery.Currently, at MetroNet (Q Services LLC), I direct service delivery for a $2M+ annual revenue portfolio across MDU, Government, Education, and Medical (GEM) verticals. By implementing rigorous delivery governance and backlog risk management, I have led my team to achieve 19 consecutive months of revenue forecast attainment.I thrive at the intersection of Sales, Engineering, and Field Operations. Whether it is reducing subcontractor labor costs by 23% across a 14-state network or designing 24/7 support models for expanding fiber footprints, my focus remains the same: operational predictability and superior customer outcomes.Core Areas of Impact:Strategic Service Delivery: Scaling multi-program portfolios and aligning contractual commitments with operational capacity.Operational Governance: Building standardized frameworks for project kickoff, FOC compliance, and executive-level visibility.Revenue & Risk Management: Protecting MRR through data-driven forecasting and proactive backlog mitigation.Vendor Ecosystem Leadership: Managing large-scale subcontractor networks (137+ partners) to optimize cost and compliance.Cross-Functional Team Building: Leading and mentoring diverse teams of project managers and operations specialists to reach peak performance.I am passionate about leveraging data—via Salesforce, Tableau, and Jira—to turn operational challenges into competitive advantages. I am currently seeking to transition into a Director-level role where I can lead large-scale operations and drive transformative growth for a forward-thinking organization.Let’s Connect:If you’re looking for a leader who can translate technical complexity into bottom-line results, I’d love to start a conversation.
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