Antigone McKenna
Assistant Manager at Romp N Roll
- Role
- Assistant Manager at Romp N Roll
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Antigone McKenna
Former NYC Real Estate Agent with excellent interpersonal communication skills. High…
Experience
Assistant Manager
Nov 2019 — Present
Build a positive rapport with all customer/members enjoying our facility. This includes both parents and children.* Responds to customer inquires over a wealth of social media and electronic platforms with superb customer service. Client retention and complaint resolution as a top priority.* Meticulous data collection/entry to ensure client information is accurately cataloged for future visits as well as payments due.* Checking in families for the classes they are attending. Keen eye on keeping legal paperwork safely secure and filed properly.* Follow up with clients who visited our facility, but didn’t join membership.* Ensure all classes are operating on schedule and meet our company standards. Noting areas of discrepancy.* Create a welcome and open environment for all people entering facility.* Create financial reports and discuss with upper management, drafting ways to increase revenue.* Created and tracked SEO and SEM analytics to produce more effective/targeted marketing.* Ensure all office supplies are adequately ordered and maintained
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