Anthony Wyse

IT Support Engineer i @Amazon

Augusta, GA, US

All IT Support Technician responsibilities• Participated in training Technicians and Equipment Coordinators• Coached and assisted in Technician and Equipment Coordinator improvements • Wrote and reviewed Change Management documents• NA-L1-Approver for Change Management documents• Global IT Knowledge Management Team• Attended Senior management meetings• Build Engineer for DIN2• Helped build MDW4, MDW7, MDW8, and MDW9• Performed root cause analysis of IT related issues and recommended solutions• Core understanding of Internet protocols• Built and maintained Windows and Linux based servers; Base Building Management, VSOM, FCX(Robotics), Windows File Server, Windows Print Server, Linux Print Server, Nagios Console Server, and various special task servers• Rack, cable, configure, and maintain hundreds of switches (Broadcom and Cisco)• Supports multiple child sites throughout Illinois and Indiana• On-Call Rotation for a week at a time• Wrote and utilized shell scripts to perform checks on switches as well as to maintain switches• Managed multiple mid-sized projects

ITT technical institute- columbia, SC

Associate's degree, Computer Network Systems

Western Governors University

Bachelor of Science - BS, Cybersecurity and Information Assurance

Kankakee Community College

GED

ECPI University

Bachelor of Science (B.S.), Computer & Information Science Concentration in Cyber and Network Security