Tony Williams
Service Delivery Manager for Enterprise Network Team at NYS Office of Information Technology Services
- Role
- Manager, Service Delivery at NYS Office of Information Technology Services
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Tony Williams
Business: Supervisory, managerial and leadership skills; consensus building; business policy design; customer focused support and problem resolution.Technology: Novell Netware design and implementation; Groupwise email design, installation and configuration; Nortel switch/router installation and configuration; Checkpoint Firewall administration; Desktop support for Windows and WordPerfect environment.Goal: To use my customer focused business and technical background to help create a successful organization.Specialties: Customer Relationship Management, Customer Service, Negotiation, Consensus Building, Mediation.
Experience
Manager, Service Delivery
NYS Office of Information Technology Services
Feb 2024 — Present · Albany, NY, US
Deliver high quality, customer focused IT services to New York State agencies. Provide strategic direction for the ITIL processes that make up the NYS IT Infrastructure including Change Management, Problem Management, Capacity Management, Knowledge Management, Asset Management, Configuration Management and Major Incident Management.
Education
Marist University
Bachelor of Science, Computer Information Systems
1987 — 1991
University at Albany
MBA, Business Administration
1994 — 1997
Skills
- Management
- Networking
- Team Leadership
- Customer Service
- Government
- Customer Support
- Business Analysis
- Vendor Management
- Business Process Improvement
- System Administration
- Crm
- Analysis
- IT Service Management
- Leadership
- Negotiation
- Mediation
- Program Management
- Security
- Data Center
- Consensus Building
- Call Centers
- IT Management
- Software Documentation
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