Anthony Vinciguerra

About Anthony Vinciguerra

An analytics-focused technical writing leader with experience in data management, data privacy, data security, wireless, healthcare, and e-commerce industries. Innovates solutions to clients\' problems. Looking to help a company build a training and documentation function. Skilled in assessing technical documentation needs for all types of software development, writing online help, software documentation, procedure manuals, procedural instructions, and other forms of engaging content, SaaS, cloud computing, teaching, document management, English grammar, Microsoft Office, MadCap Flare, technical communication, information architecture, and leadership with strong presentation skills as well as written and verbal communication skills.

Experience

1. Technical Writing Lead

   Salesforce

   Feb 2024 — Present · Boston, MA, US

   Content Strategy• Collaborate with editor and manager to lead content strategy team, which plans, develops, and manages content initiatives to meet business goals and user needs for 50-person documentation team.• Lead development and implementation of client-requested documentation changelogs.• Lead trainings, including \"Writing for AI\" and \"Using Cross-References.\"• Compose and distribute quarterly content strategy newsletter.Needs Assessment• Determine documentation requirements for users, including platform administrators, data analysts, data scientists, and data consumers.• Work with Support, Account Management, and Professional Services to learn customers’ challenges.• Collaborate with Product Management and Engineering to assess product documentation needs.Documentation• Write and edit documentation in DITA using Oxygen XML Editor.• Work closely with Product Management and Engineering to author user guides, administration guides, API guides, and release notes.• Contribute to internal and customer-facing glossaries.• Partner with Engineering and UX to write and edit user interface copy in Figma.• Publish all customer-facing product documentation from Tridion to documentation portal, web help, and PDF.• Collaborate with multimedia team to create explanatory videos in Techsmith Camtasia and workflow diagrams in Techsmith Snagit.

Education

• LinkedIn Learning

  Querying Microsoft SQL Server 2012

• Bentley University

  Technical Writing

  2000 — 2003

• LinkedIn Learning

  Learning Markdown

• LinkedIn Learning

  Python for Non-Programmers

• University of Massachusetts Amherst

  Bachelor of Arts (BA)

  1990 — 1994

• ComputerImages Corporation

  XML Basics

  2006 — 2006

• Society for Technical Communication (STC), Boston

  Hands-on XML for Technical Writers

  2007 — 2007

Skills

• Agile Methodologies
• Management
• Adobe Acrobat
• Technical Writing
• Software Project Management
• Html
• Dreamweaver
• Quality Assurance
• Software Design
• Software Development
• Release Notes
• Xml
• Madcap Flare
• Manuals
• Integration
• Information Architecture
• Agile Project Management
• Product Management
• Requirements Analysis
• Cloud Computing
• Editing
• Java
• Content Management
• Online Help
• Saas
• Marketing
• Press Releases
• Databases
• Instructor-Led Training
• Web Applications
• Sharepoint
• Usability
• E-Commerce
• Web Development
• Framemaker
• Photoshop
• Project Management
• Robohelp
• Software Documentation
• Sdlc