Anthony Robone

Customer Success Manager, for Southern Nevada @IGT

Las Vegas, NV, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2008 — Present

Customer Success Manager, for Southern Nevada @IGT

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Las Vegas, NV, US

As the customer\'s advocate inside the company, responsibilities include- Maintaining and enhancing relationships with customer accounts for Games and Network Systems- Schedule and conduct quarterly business reviews- Continue expansion of knowledge of new products and concepts to benefit the customer experience - Identify of areas of opportunity for client expansion of existing and new product usage- Participate in developing service strategies and responses - Understands clients’ IT initiatives and account roadmap- Engages in proactive communication of new products and/or initiatives- Serves as an escalation point for issues and leveraging resources across the company as necessary

EDUCATION

N/A

University of Nevada-Las Vegas

Bachelor's degree, Business Administration - Management

SKILLS

Loyalty ProgramsOnline GamblingForecastingWealthTrainingLeadershipFood & BeverageCustomer ServiceWealth PreservationRetirementHospitalityStrategic Financial PlanningGamingWealth TransferOperations ManagementCrmRestaurant ManagementDatabase MarketingAccount ManagementInsurancePokerHotel ManagementCasinoFinancial PlanningRetirement Income StrategiesBudgetsGaming IndustryAffiliate ManagementLoyalty MarketingTeam BuildingManagementWealth Management Services

ABOUT ANTHONY ROBONE

Experienced Client Manager with a demonstrated history of working in the hotel/casino and computer software industry. Skilled in Operations Management, Customer Relationship Management (CRM), Loyalty Programs, and Team Building.

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