Anthony Robone
Customer Success Manager for Southern Nevada at IGT
- Role
- Customer Success Manager, for Southern Nevada at IGT
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Anthony Robone
Experienced Client Manager with a demonstrated history of working in the hotel/casino and computer software industry. Skilled in Operations Management, Customer Relationship Management (CRM), Loyalty Programs, and Team Building.
Experience
Customer Success Manager, for Southern Nevada
Apr 2008 — Present · Las Vegas, NV, US
As the customer\'s advocate inside the company, responsibilities include- Maintaining and enhancing relationships with customer accounts for Games and Network Systems- Schedule and conduct quarterly business reviews- Continue expansion of knowledge of new products and concepts to benefit the customer experience - Identify of areas of opportunity for client expansion of existing and new product usage- Participate in developing service strategies and responses - Understands clients’ IT initiatives and account roadmap- Engages in proactive communication of new products and/or initiatives- Serves as an escalation point for issues and leveraging resources across the company as necessary
Education
University of Nevada-Las Vegas
Bachelor's degree, Business Administration - Management
Skills
- Loyalty Programs
- Online Gambling
- Forecasting
- Wealth
- Training
- Leadership
- Food & Beverage
- Customer Service
- Wealth Preservation
- Retirement
- Hospitality
- Strategic Financial Planning
- Gaming
- Wealth Transfer
- Operations Management
- Crm
- Restaurant Management
- Database Marketing
- Account Management
- Insurance
- Poker
- Hotel Management
- Casino
- Financial Planning
- Retirement Income Strategies
- Budgets
- Gaming Industry
- Affiliate Management
- Loyalty Marketing
- Team Building
- Management
- Wealth Management Services
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