Anthony Carter

About Anthony Carter

Senior IT Mobile Technology and Telecom Support Analyst with 20 years customer service experience and 10 years corporate technology experience working for lifestyle and luxury brands. Excellent communication, time management and decision-making skills, with the proven ability to investigate and resolve problems in support and leadership roles. Strong passion for championing new solutions in technology support thru project management, policy/procedure development, strategic software/hardware life-cycle management. Strong academic background dedicated to customer experience and human interaction. How it’s done is just as important as getting it done.Skills: Global lifestyle and luxury brands, Customer Service, Relationship Building, Telecommunications and Unified Communications, VMware Workspace ONE UEM, Conflict Resolution, Call Center Management, Customer Escalations, Customer Retention, Marketing, Team Development, High-Profile and Confidential Clientele Support, Airwatch.

Experience

1. Social Media Brand Strategist

   Acg Motorsports Llc

   Apr 2009 — Present · Dublin, OH, US

   Brand Ambassador & Community Engagement Strategist | Automotive & Performance BrandsIndependent / Multi-Event RoleApril 2009 – PresentAutomotive brand ambassador, enthusiast, and content strategist supporting multiple major enthusiast events and car communities, including LX & Beyond Nationals, LX & Beyond Detroit, All Modern Mopars of Ohio (AMMO) Car Club, and providing event-level social media support for Lone Star Mopar Fest and Spring Festival of LX.Responsible for coordinating social media strategy, real-time community engagement, and brand-safe moderation across event, club, and personal platforms—connecting OEMs, sponsors, and aftermarket brands with highly engaged performance-vehicle audiences through authentic, enthusiast-driven storytelling.Key Responsibilities & Impact • Developed and executed social media and community engagement strategies for multiple automotive events and enthusiast organizations • Supported event launches, announcements, on-site coverage, and post-event storytelling to drive awareness, attendance, and brand recall • Maintained daily interaction with vehicle owners and enthusiasts across multiple platforms, fostering trust, loyalty, and sustained engagement • Moderated high-volume enthusiast communities with a focus on brand alignment, respectful discourse, and sponsor value protection • Partnered with OEM and event social media teams to amplify messaging and engage influential ambassadors within the performance-vehicle space • Used real-time community feedback and trend observation to adapt content strategy and improve engagement outcomes • Represented events and brands in-person at OEM, enthusiast, and motorsports gatherings, translating live experiences into digital reachPlatforms & Channels • Facebook • Instagram • Twitter / X • YouTube • Flickr • Threads • Bluesky

Education

• Embry-Riddle Aeronautical University

  MAS, Aviation Safety, Aviation Operations, Aviation Human Factors

  2005 — 2016

• The Ohio State University

  BA, Aviation, Aviation Human Factors

  1998 — 2001

• Fayetteville Technical Community College

  CompTIA A+

  2011 — 2011

• Fayetteville Technical Community College

  CompTIA Network+

  2012 — 2012

Skills

• Vendor Relations
• Direct Sales
• Call Centers
• Start-Ups
• Executive Management
• Problem Solving
• Business Planning
• Operations Management
• Data Analysis
• Training
• Logistics
• Customer Satisfaction
• New Business Development
• Crm
• Team Leadership
• Troubleshooting
• Coaching
• Conflict Resolution
• Call Center
• Promotions
• Time Management
• Retail
• B2b
• Customer Relations
• Teamwork
• Team Management
• Social Media
• Sales
• Account Management
• Strategy
• Forecasting
• Leadership
• Customer Retention
• Aviation
• Customer Service
• Team Building
• Management
• Project Planning
• Social Media Marketing
• Facebook