Anthony Mihalak
- Role
- Executive Director, Customer Experience Strategy and Operations at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Anthony Mihalak
Telecom Industry Expertise Consumer-Facing Ecommerce Products Holistic CX…
Experience
Executive Director, Customer Experience Strategy and Operations
Jan 2020 — Present
Customer Experience Strategy and Operations
Education
The Tuck School of Business at Dartmouth
Executive Leadership Program, Business
2019 — 2019
La Salle University
M.B.A., Business
2007 — 2011
Penn State University
B.S., Environmental Science and Technology
1995 — 1998
Skills
- Cti
- Contact Centers
- Crm
- Integration
- Portfolio
- Genesys Framework
- Management
- Software Documentation
- Contact Center Operations
- Call Centers
- System Deployment
- Call Routing
- Strategy
- Leadership
- Customer Experience
- Customer Retention
- Cisco Technologies
- Voip
- Program Management
- Broadband
- Vendor Management
- Customer Experience Management
- Ivr
- Product Management
- Cisco Call Manager
- Avaya
- Telecommunications
- Team Management
- Call Center Development
- Cross-Functional Team Leadership
- Telephony
- Ip
- Contact Center Architecture
- Call Center
- Genesys
- Enterprise Software
- Routing
- Acd
- Project Management
- Workforce Management
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