Anthony de Roma
Floyd's 99 Barbershop
Minneapolis, MN, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Floyd's 99 Barbershop
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SKILLS
Team LeadershipCall CentersSales OperationsKpi ImplementationQuality AssuranceProject ManagementPerformance ManagementContact CentersOperations ManagementContact Center ManagementCustomer Service ManagementProcess ImprovementTeam BuildingBusiness Process ImprovementVendor ManagementManagementCustomer SatisfactionCustomer RetentionCustomer ServiceForecastingKpi Management and ReportingCoachingCustomer Relationship Management (Crm)Strategic PlanningCrmCall CenterCross-Functional Team LeadershipSalesforce.comWorkforce ManagementMicrosoft Excel
ABOUT ANTHONY DE ROMA
Innovative contact center and operations leader with 12+ years of experience managing…
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