Anthony Marquino
- Role
- Campus Support Technician at Alief Isd
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Anthony Marquino
Highly motivated IT professional with 15+ years of experience, including 10 years in…
Experience
Campus Support Technician
Jul 2014 — Present
Provided first-line technical support to over users for all network-related requests and issues.• Troubleshot and resolved a wide range of network issues, including connectivity issues, performance issues, and security issues.• Worked with the network team and vendors to implement network upgrades and troubleshoot complex network issues.• Managed Active Directory user accounts, including creating, managing, and moving user accounts, assigning permissions, and providing user support.• Provided technical support to district users with the setup and troubleshooting of their mobile devices.• Led large-scale projects involving the deployment of computing hardware (HW) and software (SW).• Assisted end-users with hardware, desktop, and technology issues, reducing ticket resolution time by 15%.• Installed and configured a variety of desktop and server operating systems, including Windows and Linux.• Troubleshot and resolved software issues, including application errors, system crashes, and performance issues.• Provided remote support to end-users using a variety of tools.• Documented and tracked support tickets• Collaborated with other IT professionals to troubleshoot and resolve complex issues
Education
University of Houston
B.A, Communication; Media Production
2003 — 2007
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