Anthony Marlowe
CEO @MCI
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WORK HISTORY
CEO @MCI
Iowa City, IA, US
About MCI.Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), Cloud Hosting, Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, Voice Over Internet Protocol (VoIP), and Technology Services, to mid-market, Federal & enterprise partners.MCI now employs almost talented individuals with 300+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI BPO, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).MCI\'s and its subsidiaries had previously made Inc. Magazine\'s List of Fastest-Growing Companies 18 times, respectively.MCI has over twenty customer contact management centers, IT services, and business process outsourcing service delivery facilities in the USA, Canada, Asia, Mexico, and Central America.
SKILLS
ABOUT ANTHONY MARLOWE
Anthony Marlowe started his career with humble beginnings. At 22, after working the phones and supervising teams himself, Marlowe directly led a sales organization of over 200 employees and became the youngest member of management to be inducted into the MCI Telecommunications Hall of Fame. In 2003, Marlowe co-founded the IT Services and BPO company, TMone, and served as its CEO. Inc. Magazine recognized Marlowe in 2007 as one of the 25 youngest CEOs in America. Then, in 2013 Marlowe sold the company to an RLJ Equity Partners/The Carlyle Group portfolio company. At the time TMone had ranked on Inc\'s list of America\'s Fastest-Growing Companies for eight consecutive years. In 2015 Marlowe established his own “MCI”,(Marlowe Companies Inc.) in 2015 as a holding company to purchase TMone back and renamed it Mass Markets. This time with a vision to make MCI a nine-figure, multi-faceted, highly diverse omni-channel technology and services powerhouse. • (2016) MCI bought the IP and dev team from Orlando-based Gravis Marketing and launched GravisApps, a Software-as-a-Service (SaaS) company to bolster MCI’s technological capabilities • (2017) MCI acquired Boston-based OnBrand24 a premier provider of white-glove digital customer experience with over one hundred clients• (2018) MCI launched Valor Intelligent Processing, also known as “VIP,” a digital, tech-enabled, and cutting edge ARM, Claims Processing, and RCM company• (2019) MCI acquired all of ServiCom\'s customers and Canadian operations, an asset specializing in Customer Relationship Management (CRM) • (2020) MCI, via its operating subsidiaries, acquired the assets of ETAN/CPA in Dallas, TX, and Phoneware/PhoneNet of San Diego, CA•(2020) MCI has expanded its footprint to 17 sites across globally, and bolstered an at-home remote workforce by thousands of workers, due to unprecedented organic growth in the commercial and Federal and State (FED/SLED) government contracting space•(2021) MCI crosses the ~$250M employee threshold for the first time•(2022) MCI acquires Gravis Marketing •(2022) MCI acquires Teletechnology•(2022) MCI acquires ERC’s USA BPO client base Marlowe is the CEO of MCI, MCI BPO, MCI BPOaaS, Gravis Apps, Mass Markets, OnBrand24, MCI Federal, Teletechnology, The Sydney Call Centre, Inc, and Valor Intelligent Processing. Marlowe is also the owner of MBM Developments/Marlowe National, a commercial real estate firm, and Iowa City Capital Partners (ICCP), Marlowe\'s private investment office.#AI #BPM #BPO #BPOaaS #CCaaS #CPaaS #CRM #CX #CustServ #IVR #GovCon #MSP #MSPP
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