Anthony Jones

About Anthony Jones

Experienced and solutions-oriented Technical Analyst and Technical Services professional…

Experience

1. Field Technician

   Guardian Fueling Technologies

   May 2021 — Present · US

   The field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner. Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation. Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service. Observes, analyzes, and determines corrective course of action for service and repair of customer equipment. Performs necessary repairs to correct analyzed situations in a professional and productive manner. Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures. Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner. Accounts for 100% of paid time. Maintains part inventory and supplies in van. Maintains service van to ensure that it is clean, organized and hazard free inside and out. Responsible for maintaining personal tools required for performing the job effectively and safely. Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site. Performs related duties as assigned or as the situation dictates.

Education

• ITT Technical Institute

  Associate of Applied Science Degree; Network Systems Administration, Network and System Administration/Administrator

  2012 — 2014

• ITT Technical Institute

  Bachelors of Science Degree, Information Systems Cybersecurity, Information Systems Cybersecurity

  2014 — 2016

Skills

• Windows 7
• Call Centers
• Email & Internet
• Microsoft Exchange
• Customer Service
• Software Installation
• Management
• Process Improvement
• Windows
• Networking
• Ms Windows Servers
• Troubleshooting
• Anti-Virus
• Internet Protocol Suite (Tcp/Ip)
• Training
• Sharepoint
• Vendor Management
• Virtual Private Network (Vpn)
• Antivirus
• Windows Server 2008
• Switch Configurations
• Computer Hardware
• Network Security Implementation
• Active Directory
• Windows Server
• Call Center
• Tcp/Ip
• Server Assembly/Testing
• Leadership
• Customer Support
• Vpn
• Cisco Routers
• Firewalls
• Back Up/Recovery
• Ms Exchange
• Virtual Machine Environments
• Data Center