Anthony Levite
Vice President, Global Customer Care at Clario - Operations Oversight | Client Relations | Leadership | Business Acumen | Global Account Management and Global Operations Management
- Role
- Vice President, Global Customer Care at Clario
- Location
- Morristown, NJ, US
- LinkedIn followers
- 500 followers
About Anthony Levite
Vice-President Global Customer CareDepot Services, Deskside Services, QA and Training, Global Account Management and OperationsI am a top-tier global business manager with a progressive record of improving operations, developing account management relationships, and an advanced talent for providing effective business solutions. I have strong leadership skills and a passion to motivate and align global teams toward company growth and attainment of operational goals.AREAS OF EXPERTISEOperations Oversight | Client Relations | Leadership | Business Acumen | Global Account ManagementCAREER HIGHLIGHTSEmployee Development:Moving employees upward in the organization aligned with their goals/objectives Relationship Management:Align services with clients based on current needs and future projections.Operations Management:Ensure best in class service delivery across teams and global locations.Operations and Account teams, Financial Accountability:P&L / Gross Margin targeting and reporting.
Experience
Vice President, Global Customer Care
Nov 2023 — Present · Morristown, NJ, US
Lead a global team of 230 across 6 locations to align client support services with business needs, ensuring contractual SLA\'s and internal KPI\'s are achieved• Collaborate with internal teams and clients to evolve support services for improved outcomes.• Implement Operational Excellence initiatives to drive continuous improvement in customer care services.
Education
University of Colorado Colorado Springs
Master of Business Administration (M.B.A.), Finance
San José State University
Bachelor's Degree, Information Resources Management
Skills
- Help Desk Support
- Customer Service
- Windows 7
- Project Management
- Servers
- Crm
- Itil
- Team Management
- Service Delivery
- Technical Support
- Business Analysis
- Business Process Improvement
- Computer Hardware
- Software Development
- Management
- Vendor Management
- IT Management
- Laptops
- Team Leadership
- Active Directory
- Windows Server
- Operations Management
- Call Center
- Sdlc
- Process Improvement
- Outsourcing
- Business Process
- Cross-Functional Team Leadership
- Quality Assurance
- Vmware
- Troubleshooting
- Information Technology
- Business Intelligence
- Integration
- Sla
- Program Management
- IT Service Management
- Account Management
- Call Centers
- Siebel
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