Tony Lavrenov
Technical Support Specialist @The Corcoran Group
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WORK HISTORY
Technical Support Specialist @The Corcoran Group
Brooklyn, NY, US
Standardized onboarding and software training for new agents, driving the adoption of Microsoft 365 (Teams, Planner, Bookings) and proprietary real-estate tools to accelerate time-to-productivity.• Strategized with sales leadership to audit and optimize technology workflows, implementing process improvements that reduced manual tasks and increased daily efficiency.• Delivered multi-regional technical support (Brooklyn, Manhattan, and Florida), maintaining high uptime across hardware, software, and network infrastructure.• Orchestrated large-scale hardware refreshes, managing the full lifecycle of configuring and provisioning new machines to replace End-of-Life (EOL) equipment.• Facilitated cross-functional collaboration between end-users and Dev/QA teams; utilized JIRA to document system bugs and user feedback, directly influencing the product roadmap.• Authored comprehensive technical SOPs and system documentation, ensuring high-quality service delivery and consistency across the IT department.• Mentored junior IT Specialists, improving the team\'s average ticket resolution time and customer service standards.
EDUCATION
Rutgers University
Bachelor, Information Technology and Informatics
SKILLS
ABOUT TONY LAVRENOV
I’ve spent the past 10 years in IT support, helping teams navigate new software, troubleshoot issues, and improve the way they work. One of the things I enjoy most is making technology feel accessible—guiding people through new systems, answering their questions, and ensuring they have the tools they need to succeed.Over the years, I’ve led software implementations, trained employees, and helped optimize workflows to make processes smoother. Whether it’s rolling out a new platform or troubleshooting a technical issue, my goal is always the same: bridge the gap between technology and the people using it.
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