Anthony Kronshage

Customer Experience & Engagement @Neo Financial

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Customer Experience & Engagement @Neo Financial

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Build and support a team that consistently delivers a Neo experience to every customer at every interaction. Act as a change agent as Neo disrupts the customer experience expected by Canadians- Develop, communicate, execute and measure strategies that align with growing business needs and reflect our priority to consistently provide exceptional customer experience and drive customer profitability- Change agent, accelerating growth by building the business from the ground up- Own the talent pipeline for our support operations, and working with forecasting and hiring teams to bring in strong employees to grow our team- Product expert - actively maintaining a high level of expertise on Neo\'s products and processes

EDUCATION

2016 — 2017

McGill Executive Institute

Business

SKILLS

TelecommunicationsWirelessService DeliveryTeam ManagementCoachingCross-Functional Team LeadershipProject ManagementCustomer RetentionChange ManagementCall CentersSocial Media Client Experience ManagementMobile DevicesSocial MediaSocial Media CommunicationsVendor ManagementCustomer ExperienceManagementCellular CommunicationsCustomer SatisfactionTeam Leadership

ABOUT ANTHONY KRONSHAGE

With over 10 years of experience in leading and managing digital customer engagement…

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Anthony Kronshage — Customer Experience & Engagement at Neo Financial in Toronto, ON, CA | Unifers