Anthony J. Kenney
Gcss-army Tier 1 5 Property Book, Unit Supply and Finance Subject Matter Expert Analysis @Accenture
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WORK HISTORY
Gcss-army Tier 1 5 Property Book, Unit Supply and Finance Subject Matter Expert Analysis @Accenture
Fort Lee, VA, US
Provide Level 2 Help Desk production support through the Remedy Help Desk application for the deployed SAP ERP System.• Work to resolve end user Level 2 trouble tickets (functional).• Compile Help Desk metrics / statistics for reporting purposes.• Maintain list of frequently asked questions (FAQs) and knowledge base help references for all help levels.• Interact effectively with Government users and program management, as well as project team members and management. Communicate status to the relevant team leaders in accordance with program procedures.
SKILLS
ABOUT ANTHONY J. KENNEY
Intergrating Systems at InSap Services
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