Anthony Hines Itilv

About Anthony Hines Itilv

Anthony Hines MBCP MBCI PMP ITILv3 CIP CLSSGB Information Systems leader with…

Experience

1. Senior Change Management Analyst

   National Grid

   Mar 2017 — Present

   Discuss, analyze and approve network changes with various supplier and company contacts in order to improve the National Grid network in order to allow for a better user experience overall. Look to improve the overall Service Now experience by enhancing features and clarifying processes. Work with team members and other stakeholders to look for and close any process gaps in order to keep the network secure and complete. Improve processes and documentation over the long term to allow for future streamlined and standard changes and updates as well as less expedited and emergency changes. Incorporate previous Disaster Recovery, Business Continuity, IT Security, Project Management, Incident Management and Computer Operations experience to diminish network downtime overall. Attained Certificate of Lean Competency. This shows demonstrated competence in Lean Thinking Knowledge & Practice. Chosen to participate in Corporate-wide Office365 implementation UAT Program. Anthony Hines MBCP MBCI PMP ITILv3 CIP CLSSGB

Education

• Hachette Book Group Corporate Training Program

  certificate, Management Training Classes

  2008 — 2009

• DRI International

  Certification, Business Continuity

  2011 — 2011

• Keystone Associates

  completion, Employment Search Tools and Techniques

  2009 — 2010

• ADP Corporate Training Program

  Certificate, Supervision and Management

  1979 — 1984

• Villanova University

  Master Certificate Security, Information Technology

  2017 — 2017

• National Grid Corporate Training

  Individual Courses , Business/Commerce, General

• DRI International

  Master Business Continuity Professional Certification, Business Continuity

  2013 — 2013

• University of Massachusetts Lowell

  Bachelor's degree -- In Process --, Information Technology

  2012 — 2019

• Verizon Corporate Training

  Certificate, Various

  2011 — 2016

• Bunker Hill CC

  AS--Business, Business Management

  1985 — 1989

• William George Associates

  certification, Project Management, Lean Six Sigma, Microsoft Project

  2010 — 2010

• Boston University

  none, Business

  2008 — 2008

Skills

• Team Leadership
• Optimization
• Software Documentation
• Six Sigma
• Information Security Management
• Hiring
• Customer Relations
• Leadership
• Team Building
• IT Operations
• Computer Operations
• Vendor Management
• Incident Management
• Retail
• Social Networking
• Itil
• Kaizen
• Disaster Recovery
• Data Center
• Mentoring
• Client Services
• Training
• IT Service Management
• Pci Dss
• Risk Management
• Documentation
• Project Management
• Infrastructure
• Change Management
• IT Management
• Program Management
• Business Continuity
• Coaching
• Pmp
• Lean Six Sigma
• Process Improvement
• Project Planning
• E-Commerce
• Utilities
• Telecommunications