Anthony Hastaba
Information Technology Support Specialist @ Rutgers University | Information Technology
- Role
- Information Technology Support Specialist at Rutgers University School Of Communication And Information
- Location
- Monroe, NJ, US
- LinkedIn followers
- 500 followers
About Anthony Hastaba
Currently a Rutgers University student in my senior year working toward a B.S. in Information Technology and Informatics with a minor in Digital Communication, Information, and Media, I combine technical expertise with critical thinking and strong communication abilities. My academic journey shows my enthusiasm for using technology to solve complicated problems and improve user experiences. With a solid foundation of IT concepts and hands-on experience, I\'m eager to apply my knowledge in the IT industry,
Experience
Information Technology Support Specialist
Rutgers University School Of Communication And Information
Jan 2025 — Present · NJ, US
Provide Tier 1 and Tier 2 technical support through ServiceNow, resolving incidents related to desktops, accounts, network access, and security controls.– Resolved 20–30+ ServiceNow tickets weekly while maintaining strong SLA compliance and customer satisfaction.– Troubleshoot and secure Windows and macOS endpoints including malware scans, OS updates, security patches,and compliance checks.– Configure and deploy 50+ managed devices with proper user permissions, authentication settings, and networkconfigurations.– Assist with MDM-enrolled mobile devices including iOS connectivity, VPN, and authentication issues.– Document incidents, resolutions, and system changes in ServiceNow following ITIL support workflows.
Education
Rutgers University
Bachelor's degree, Information Technology
Brookdale Community College
Associate's degree, Network Information Technology Program
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.